We are looking for a strong VIP Manager who can build trusting relationships with High Value Players.

Responsibilities:

• Full management of VIP client portfolios

• Building long-term relationships with High Value Players

• Increasing retention rates and player LTV

• Upselling and cross-selling gaming products and VIP offers

• Individual management of bonuses, free spins, and cashback

• Analyzing player behavior and developing personalized retention strategies

• Reactivating dormant VIP clients

• Managing churn risk and churn management

• Negotiating with players via chat and phone

• Supporting players during promotional activities and tournaments

• Translating feedback into product and marketing

• VIP client deposits

• Net Gaming Revenue (NGR)

• Retention Rate

• Reactivation Rate

• VIP Lifetime Value (LTV)

• Upsell Revenue

We expect:

• VIP Manager / Retention Manager / Sales Manager experience in iGaming from 1 year years

• Experience working with High Rollers / High Value Players

• Understanding of key metrics: GGR / NGR / LTV / ARPU / Churn

• Strong negotiation and sales skills

• Ability to handle objections

• Experience with CRM

• English from B2+ (other languages ​​are a plus)

• Willingness to work with large checks and high-risk clients

• Stress resistance and proactivity

Working conditions:

• Night work

• Full-time

A plus:

• Experience working in gambling / betting projects

• Understanding the psychology of VIP players

• Experience interacting with anti-fraud / risk teams

• Knowledge of markets: LATAM / CIS / EU / Asia

• Experience in telephone sales

We offer:

• Competitive fixed salary + bonus system

• Working with the VIP segment and high budgets

• Career growth opportunities

• Dynamic iGaming environment

• A team of professionals